All-Pro Services On Time Guarantee

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      All-Pro Services On Time Guarantee

The On Time Guarantee is simple. If we don't show up reasonably close
to when we said we would, the basic diagnosis/trip fee will be waived.
The On Time Guarantee remains valid even if you elect to have no
other work performed beyond the basic diagnosis.

                           THE FINE PRINT
                  
(YOU KNEW THERE HAD TO BE SOME)

 We define being on time as arriving within the stated window of time
given to the customer at the time the appointment was made, plus a five
minute grace period. That window can be anywhere from 30 minutes to
all day. Though as of this writing, the window has typically been an hour
or less. For the purposes of the guarantee, a minimum window of 30
minutes is assumed even when not stated

We define being on time as arriving within the stated window of time
given to the customer at the time the appointment was made, plus a five
minute grace period. That window can be anywhere from 30 minutes to
all day. Though as of this writing, the window has typically been an hour
or less. For the purposes of the guarantee, a minimum window of 30
minutes is assumed even when not stated.

 If there is a special circumstance where the customer is already under
no obligation to pay the diagnosis/trip fee, then the customer is not
entitled to any further discounts.

 The On Time Guarantee does not apply to any work done beyond basic
diagnosis nor does it apply to any other type of work which doesn't
involve a diagnosis/trip fee. For example, scheduled maintenance does
not involve a diagnosis/trip fee.

 The On Time Guarantee does not apply to customer approved changes
in scheduling

 In a very small percentage of cases, a malfunctioning HVAC system may
require extra time and/or the use of materials that would cause the
diagnosis to go beyond the definition of “basic“. For example, an air
conditioner with no refrigerant will typically have to be pressurized
with a small amount of new refrigerant and a lot of nitrogen in order to
determine where the leak is. The On Time Guarantee does not apply to
fees that may arise from customer approved advanced diagnostic work.

                                                                         


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Last modified: 11/17/12